Privacy Policy

Faith In Strangers Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our website, attend our events, dine with us, or use our services.

Data controller

Faith In Strangers Ltd, 17 Ethelbert Crescent, Cliftonville, Margate CT9 2DY. For data queries, contact hello@faithinstrangers.co.uk.

What we collect

Name, email address, and phone number — when you create an account, make a reservation, purchase tickets, or submit an enquiry.
Payment information — processed securely by Stripe (payments) and Shopify (ticket purchases). We do not store card details.
Browsing data — pages visited, device type, IP address (anonymised), referral source. Collected via Google Analytics, PostHog, and Meta Pixel (with consent).
Marketing preferences — email subscription status and engagement data, managed via Resend.
Event attendance data — ticket scans, guest list check-ins, and booking history.
Dietary requirements and special requests — provided during reservations or event bookings.

How we use your data

To process ticket purchases, reservations, and private hire enquiries.
To send transactional emails (order confirmations, event reminders, booking updates).
To send marketing communications (newsletters, event announcements) — only with your explicit consent.
To improve our website, services, and event programming through analytics.
To comply with legal obligations (e.g. licensing, financial records).

Third-party services

Shopify — ticket sales and order processing.
Stripe — secure payment processing for memberships, deposits, and card-on-file. We do not store card numbers; Stripe handles all card data.
Adyen — in-venue card terminal payment processing. Card data is encrypted at the terminal and never passes through our servers.
Resend — email delivery and automated communications.
Google Analytics (GA4) — anonymised website analytics.
PostHog — product analytics and session insights.
Meta (Facebook/Instagram) — advertising pixel (with consent).

Data retention

We retain your data only as long as necessary for the purposes described above, or as required by law. Account data is retained until you request deletion. Marketing data is retained until you unsubscribe. Financial records are retained for 7 years as required by HMRC.

Your rights

Access — request a copy of the personal data we hold about you.
Rectification — ask us to correct inaccurate data.
Erasure — request deletion of your data (subject to legal retention requirements).
Objection — object to processing of your data for marketing purposes.
Portability — request your data in a machine-readable format.
To exercise any of these rights, visit faithinstrangers.co.uk/information/your-data or email hello@faithinstrangers.co.uk.

Cookies

We use cookies for essential functionality, analytics, and marketing. Full details are available in our Cookie Policy. You can manage your preferences via the cookie banner displayed on your first visit.

Updates to this policy

This policy was last reviewed in March 2026. We may update it periodically. Material changes will be communicated via our website.