Terms & Conditions

These terms govern your use of Faith In Strangers services including event attendance, ticket purchases, private hire, dining reservations, and our website. By purchasing a ticket, making a reservation, or using our services you agree to these terms.

Ticketing

All ticket sales are final. Tickets are non-transferable unless otherwise stated.
Tickets are sold via our authorised partner (Shopify). By completing a purchase you agree to the retailer's terms of sale.
A booking fee may be applied at checkout. This is non-refundable.
Tickets must be presented (digitally or printed) at the door. Lost tickets cannot be replaced without proof of purchase.
Maximum ticket quantities per customer may apply and are stated at the point of sale.
Resale of tickets above face value is prohibited and may result in entry being refused.

Event Entry & Conduct

Faith In Strangers reserves the right to refuse entry or remove any person from the premises without refund.
Photo ID may be required. Challenge 25 policy applies for alcohol service.
Under-18s are welcome at dining events only and must be accompanied by an adult at all times. Under-18s must leave the venue by 9pm unless the event is specifically designated as all-ages.
No outside food or drink may be brought into the venue.
Antisocial behaviour, discrimination, harassment, or drug use will result in immediate removal and a permanent ban.
Consent and personal space are non-negotiable.
Photography and recording policies vary by event. Professional equipment requires prior approval.

Refund & Cancellation Policy

If an event is cancelled by Faith In Strangers, ticket holders will receive a full refund to the original payment method.
If an event is postponed, tickets remain valid for the rescheduled date. Refunds are available if you cannot attend the new date.
Refunds are not available for change of mind, late arrival, or removal from the venue due to breach of house rules.
Dining reservation cancellations should be made at least 24 hours in advance. No-shows for large party bookings may incur a charge.

Venue Liability

Faith In Strangers accepts no responsibility for loss, theft, or damage to personal property.
Guests attend events and use the venue at their own risk.
The venue holds appropriate public liability insurance.
Faith In Strangers is not liable for injury caused by the behaviour of other guests.

Alcohol Policy

We operate a Challenge 25 policy. Valid ID (passport, driving licence, or PASS card) may be requested.
We reserve the right to refuse service of alcohol to any person.
Responsible drinking is expected. Staff may refuse further service if a guest appears intoxicated.

Private Hire Terms

Private hire enquiries are subject to availability and confirmation.
A deposit is required to secure your reservation. Deposit terms are outlined in your individual hire agreement.
Cancellation of private hire reservations is subject to the terms in your signed agreement.
The hirer is responsible for the conduct of their guests and for any damage caused during the hire period.
Maximum capacities must be adhered to at all times (300 standing, 150 seated).

Digital Services & Website

Online ticket purchases are processed securely via Shopify and Stripe.
Account creation is optional. Email addresses provided are used for order confirmations, event updates, and marketing (with consent).
We use cookies and analytics tools as described in our Cookie Policy.
All website content is the property of Faith In Strangers unless otherwise stated.

General

These terms are governed by the laws of England and Wales.
Faith In Strangers reserves the right to update these terms at any time. Changes take effect immediately upon publication.
Last reviewed: March 2026.